Customer and Citizen Complaint Process

Policy Approve By
Dr. Dean O. Stenehjem, Superintendent
Policy Date (original policy date)
Policy Prepared By
Dr. Dean O. Stenehjem, Superintendent
Policy Category
Administrative

PURPOSE:

Fairly, effectively, deal with customer and citizen complaints and compliments in a timely manner.  A citizen complaint can be filed with WSSB directly to any department and/or to the superintendent’s office.  See WSSB Special Education and Related Services for Eligible Students for additional information on procedural safeguards. Special Education Policy.docx

If you feel that a complaint has not been handled appropriately, you may contact the Education Omsbud:  http://oeo.wa.gov/about-us/our-services/

Family Rights:  http://www.k12.wa.us/SpecialEd/Families/Rights.aspx  

It is our goal to resolve concerns in a timely manner and also to pass on compliments to deserving staff in the same manner.

WSSB Staff:

  1. Individuals receiving complaints will go to the source to assist in resolution of the complaint.
  2. In most situations, in order to eliminate misinterpretation, the person closest to the complaint will get back to the appropriate party.
  3. Response will be made as quickly as possible.  The agency's goal is to have a response back within 24 hours.

We believe that by having information go back directly to the source, we can more effectively respond to our customers. Our goal is to be a customer driven organizations that stresses the highest level of service and the highest quality of our product which is quality education of blind and visually impaired children which will lead to Independence.