Washington State School for the Blind

Washington State School for the Blind

Balanced Scorecard for the 2005/2006 School Year

Objectives	Performance Measures	Targets	Results 2003-2005	Initiatives
Benefit to Public
Students transition from WSSB to lead successful lives at a maximum possible level of independence and personal achievement.	Annual post-transition survey of student outcomes (ratio of the number of students actively engaged in appropriate productive activities vs. the number of students who are inactive).	100% of graduates referred for adult services each year. NOTE: Currently 60-70% unemployment in the blind community	Since: 1998 – All students followed for 8 years. 2005-06 – 75% success (employed, college, services in place for terminally ill) 2005-06 0- 87% if you had homemaker to this category	WSSB has developed an interagency agreement with the Dept. of Services for the Blind on Transition Services. Through this interagency agreement additional effort will be placed on successful transition of students and follow-up. Initiative in place which resulted in an additional $30,000 going into transition programs at WSSB and expanded transition services on a statewide basis for DSB
Customer Perspective
Educational programs for individual students will lead to maximum achievement of important academic and IEP goals and objectives. Measure parent satisfaction with programs (both On-Campus and Outreach parents will be measured)	WSSB will use several methods for objectively measuring student progress: For students in an academic program, we will annually administer a standardized academic achievement test for Grades 3-8. For Grades 9-12, we will annually review individual students’ credits toward graduation and grade point averages. For students in Occupational Studies and LIFE Skills programs, we will annually evaluate student progress using the Texas Skills Inventory. Academic and other skills will be assessed in the spring of each school year. WSSB will administer a Parent survey of educational program quality at registration time (fall).	We will have to establish baselines for academics and independent living skills completed that will allow WSSB to report a beginning and ending year score on independence and academic achievement growth. A factor will need to be placed in this measure to allow for the variability of students from severe and profoundly disabled to children that are disabled and gifted. Parents will rate WSSB services as 4.0 or higher on a Lickert Scale where 5.0 is the highest measure. (this is a mean score)	WSSB has begun the Independent Living Skills checklist, fall of 2003 and have established baselines. WSSB will check these again in late spring, 2004. In relation to academics, WSSB is complying with statewide testing grades 3-10. Since the fall of 2003 cottage students showed a 37.67% percentage increase in independence in daily living skills Students progress is being evaluated based on their IEP. Data is gathered quarterly. ¨ Collect summer of 2005 ¨ 2005-06 : (XXXXX) 04-05: Parents rated WSSB services 4.63 out of a possible 5.0.	Develop an instrument that will allow us to gather data and project data in a usable form. DLS instrument developed for the cottages
Students on the WSSB campus will be provided a safe living and learning environment	WSSB will maintain a database on and annually report suspensions, and expulsions that are related to the following types of offenses: weapons on campus, student drug use on campus, and assaults involving students on campus. This follows the same reporting requirements for all schools in Washington.	2005-06 target will be to keep suspensions/expulsions for criminal conduct at a rate of 5% or less of the WSSB student population being involved in such incidents per year.	2003-2004 – 0% May, 2005 – 0% April, 2006 - 0%	* WSSB already has access to the types of reporting formats required by OSPI. * Through Capital Project investments, WSSB will continue to make modifications to the campus that in order to provide a safer environment. ¨ Improved data tracking has occurred through changes in process and software. ¨ Continued capital investment for student safety including development of a partnership with the Vancouver Police Departments detective division which is now located on the campus. This provides police presence on campus on a 24/7 basis and has improved safety throughout the camps and neighborhood. ¨ In process of updating some camera equipment and have updated student data base management tool.
WSSB will provide comfortable, safe, and functional facilities for its students and staff	Annual staff survey of facility status using Facility Maintenance Survey. Annual Board of Trustees facility inspection.	80% of 4.0 Annual Inspection completed in February of each year.	Annual inspection completed biggest concern is the Kennedy Bldg., which has major seismic concerns. Capital funds for design of the new facilities have been completed. Funding was not provided by the legislature during the 05 session.	Continue and implement 10-year plan, which is based upon future planning and accreditation. Ten year plan in place: Only two major projects remain in build out and upgrade of the campus. ¨ Replacement physical education bldg. – safety/seismic issues ¨ Transition cottage needed for expanded program needs in the area of 5^th year students. 05-06: Concern: Funding of the P.E. replacement building has been put on hold by the legislature. WSSB will be submitting a request for the 2007-09 biennium
Quality measures will be taken of all outreach services provided.	WSSB will conduct a yearly quality measure from all customers.	A quality measure of 80% of customers rating services at 4.0 or higher on a Lickert Scale where 5.0 is the highest measure.	Spring 2004: ¨ 88% rated WSSB services 4.2 or higher. Spring 2005 being conducted before June 20, 2005	Survey data will be collected throughout the year from various customers and reported on a quarterly basis. This information will then be compiled at the end of each year for a mean quality score.
WSSB will provide quality technical support and instruction in using adapted technology to all visually impaired students.	Service quality survey of LEAs regarding WSSB’s technical services and instruction.	Yearly Target 80% x 4.0	Spring 2004: ¨ 93% rated WSSB services 4.0 or higher Conducted about every two years. Electronic survey sent out April, 2006	WSSB will be working with LEAs and ESDs to determine whether a student registration fee is the best process to use in an attempt to meet growing demands for services by LEAs.
WSSB will initiate distance-learning programs during the 2003-05 school year.	WSSB will produce and have in place distance learning classes for students in the local districts. Distance learning classes will be measured for effectiveness.	Three new classes by the end of the 2003-05 biennium. Course quality ratings of at least 4.0 on a 5-point scale.	5-2004: Currently WSSB has 9 students participate in Distance Learning courses. WSSB has offered 4 classes to teachers and parents in Oregon & Washington with over 70 participants. 5- 2005 ¨ Student on-line classes – 36 (both on campus and outreach) ¨ Video conf. produced by WSSB – 18 serving 110 participants ¨ Hosted non-WSSB on-line conf. 30 – 96 participants ¨ Workshops – assistive technology – 10 – serving 90 participants 4.6 out of 5.0 4-2006 – New Digital Learning Coordinator hired	Attempt to secure minimal state funding to make this program a reality and continue with grant applications, further survey user groups for their interests & needs related to distance learning programs.
WSSB will provide adaptive equipment and accurate literacy materials to blind and visually impaired students in a timely, cost effective manner.	Client survey of material quality, ease of access and timeliness of response for students (WIRC & Braille Access)	· 80% at 4.0 or higher Target 98% of all materials delivered on time	Surveys will be fall or 2005. · Results: 100%	Complete capital project (new bldg) which includes on-line registration, new database to improve access and efficiency. Implement possible student registration fee system. Completed 2005
Financial Perspective
WSSB makes use of collaborative partnerships to increase instructional possibilities and to reduce financial costs to public.	Expansion of partnerships with local school districts, ESDs, other state agencies and the private sector.	Increase from 38 (2002) to 46 by 2005.	2004: TVI contracts: 38 2005: 49 partnerships/contracts 2006: 72 contracts	Partnership expansion through itinerant vision services, distance-learning, teacher training, etc. Seek public and private funding.
Expand use of WSSB facilities by outside user groups.	Increase outside user group usage by opening the remodeled Fries auditorium to the public and summer usage of the pool and gym.	Increase outside user groups by 5%.	Fries Auditorium is starting to be used by outside groups. Vancouver Police Dept. – (detective division) move onto campus – fall 2004 2005: ¨ 8% increase as of May 2005 – this is from July 2005-06: New baseline beginning established based upon contract outside usage for one year. Baseline posted – 7-06 Currently: 5-05 – 3-06: 208 contracts with outside groups.	Work out all details through the Attorney General’s office to allow WSSB’s Foundation to operate the Fries Auditorium.
Energy tracking and conservation	Establish effectiveness of solar panels on the new IRC building.	Establish actual baseline to assist in determination of use on other buildings.	ORC solar building on line – as of: 5-18-05 - 28,536 Kw produced in less than two years. BE Foundation – anticipated about 19,500Kw by 6-30-05 April, 2006 – 41,039 Kw	Future capital projects developed with sustainability criteria as an important factor. New physical education bldg. designed to meet LEED Gold Standards Plans being developed to expand photo-voltaic system on bldg. and grounds building by 6-07
Transportation concerns		Resolution during the 2007-09		Work with OFM and the legislature to develop a transportation funding system that works for WSSB or role transportation cost back to the districts.
Internal Perspective
Plan, facilitate and coordinate quality Human Resource services to all employees and programs.	Annual service quality survey to staff and management regarding their level of satisfaction with HR services. (5 point rating scale.)	Quality outcome of 80% at 4.5.	Spring 2004: ¨ Over 80% of employees rated Personnel services at 4.5 or higher. ¨ Spring 2006:
WSSB will continue to increase diversity within the staff and management.	Ensure employee recruitment measures are in alignment with our diversity goals.	· Maintain a diverse work force on campus. · Increase diversity on the Board of Trustees	Currently WSSB is probably one of the most diverse state agencies within Washington. 4-06: One vacancy – Congressional district – 4 – Additional opening – congressional district 5 – as of 7-06	Recruit within various ethnic systems to maintain a diverse work-place.
WSSB will conduct annual needs assessments for outreach services program and will adjust services to meet changing needs.	Needs assessment will be conducted as integral part of parent/LEA performance survey.	Data collected.	Surveys will be revised and sent spring 2005. ¨ Purchased software to allow for online surveys 4-06 – Survey in process	WSSB staff will use performance outcomes to tailor programs to better meet student needs.
Learning & Growth Perspective
WSSB staff will receive training to employ best educational practices and for personal advancement	Percentage of staff accessing training for skills improvement.	80% of staff involved in training	2004-05: 100% of WSSB staff have received training this year. 2005-06: 100% of WSSB staff have received training	Through collaboration with employee unions, WSSB will insure that staff has the right training, the right people are in the right positions and that employees are job-flexible and empowered.
Will re-establish 5^th year independent living skills program	Students will gain skills necessary to be independent.	2 students per year at 90% completion on independent living skills	WSSB has two 5^th Year Students in the LIFTT program. – 100% 2005: Six LIFTT Students in program – compiling of data June, 2005 4-06: Currently 5 LIFTT Students	Request funding to implement 5^th year program. Work in partnership with the Dept. of Services for the Blind to re-instate this important program. Important to expand LIFTT program during weekends to assist with employment opportunities – Seek additional funding for program and continue to request funds for facility, which are part of the Capital Plan.
WSSB staff will receive training to insure student safety.	Improvement in student safety following staff safety training.	Survey WSSB staff regarding the quality of training they have received so far and student safety subjects of professional interest to staff.	Each year WSSB does a minimum of 16 hours of safety training for all employees. Feedback from employees was very positive regarding the training recd.	Future training programs will be developed around staff responses to survey.
WSSB staff will be recognized for performance excellence.	Re-establish the schools recognition program.	Have new recognition system in place by Fall of 2006	A committee has been established and is working on ways to positively recognize employees.	Develop innovative reward strategies to cover more people that are less formal but seen as valuable. Web site postings have been proposed. Photos on posters.
Improve community involvement.	An increase in the number of volunteers for the WSSB campus and the Braille Access Center/ IRC.	A 20% increase in total volunteer hours.	2005: Decrease of 33% in total volunteer hours. 4-06: (xxxxxxxxxxxx)	This is an area administration feels needs to have a designated staff member. 8-05: volunteer/recreation lead person hired
WSSB will work with regional universities to increase the number of trained/qualified vision /orientation & mobility teachers	Performance measures will involve: (a) the number of qualified vision specialists successfully completing the graduate program and (b) vision teachers placed in school districts throughout Washington.	Five trained O&M and/or Teachers of the Blind per year.	Currently 8 individuals are enrolled in the Stephen F. Austin University program. WSSB continues to work with PSU as a practicum and student teaching site. Three WSSB staff members are teaching classes at PSU.	Implement distance-learning program with Universities and provide space on WSSB’s campus for practicum and summer workshops. In place Explore starting a program to train para-professionals and TVIs within Washington
Increase awareness of WSSB’s services both on and off campus throughout the state.	* Increase on campus student population * Increase outreach services * Establish baseline for Digital Learning	20% increase 10% increase 10% increase from 03-04	03-04:04-05 – 18%increase also started pre-school program and LIFTT program ¨ Need data ¨ Need data	WSSB needs to develop a marketing plan to help meet the unmet needs of children, parents and districts throughout the state.

Objectives

Performance Measures

Targets

Results 2003-2005

Initiatives

Benefit to Public

Students transition from WSSB to lead successful lives at a maximum possible level of independence and personal achievement.

Annual post-transition survey of student outcomes (ratio of the number of students actively engaged in appropriate productive activities vs. the number of students who are inactive).

100% of graduates referred for adult services each year.

NOTE: Currently 60-70% unemployment in the blind community

Since: 1998 – All students followed for 8 years.

2005-06 – 75% success

(employed, college, services in place for terminally ill)

2005-06 0- 87% if you had homemaker to this category

WSSB has developed an interagency agreement with the Dept. of Services for the Blind on Transition Services. Through this interagency agreement additional effort will be placed on successful transition of students and follow-up.

Initiative in place which resulted in an additional $30,000 going into transition programs at WSSB and expanded transition services on a statewide basis for DSB

Customer Perspective

Educational programs for individual students will lead to maximum achievement of important academic and IEP goals and objectives.

Measure parent satisfaction with programs (both On-Campus and Outreach parents will be measured)

WSSB will use several methods for objectively measuring student progress: For students in an academic program, we will annually administer a standardized academic achievement test for Grades 3-8. For Grades 9-12, we will annually review individual students’ credits toward graduation and grade point averages.

For students in Occupational Studies and LIFE Skills programs, we will annually evaluate student progress using the Texas Skills Inventory. Academic and other skills will be assessed in the spring of each school year.

WSSB will administer a Parent survey of educational program quality at registration time (fall).

We will have to establish baselines for academics and independent living skills completed that will allow WSSB to report a beginning and ending year score on independence and academic achievement growth. A factor will need to be placed in this measure to allow for the variability of students from severe and profoundly disabled to children that are disabled and gifted.

Parents will rate WSSB services as 4.0 or higher on a Lickert Scale where 5.0 is the highest measure. (this is a mean score)

WSSB has begun the Independent Living Skills checklist, fall of 2003 and have established baselines. WSSB will check these again in late spring, 2004.

In relation to academics, WSSB is complying with statewide testing grades 3-10.

Since the fall of 2003 cottage students showed a 37.67% percentage increase in independence in daily living skills

Students progress is being evaluated based on their IEP. Data is gathered quarterly.

¨ Collect summer of 2005

¨ 2005-06 : (XXXXX)

04-05: Parents rated WSSB services 4.63 out of a possible 5.0.

Develop an instrument that will allow us to gather data and project data in a usable form.

DLS instrument developed for the cottages

Students on the WSSB campus will be provided a safe living and learning environment

WSSB will maintain a database on and annually report suspensions, and expulsions that are related to the following types of offenses: weapons on campus, student drug use on campus, and assaults involving students on campus. This follows the same reporting requirements for all schools in Washington.

2005-06 target will be to keep suspensions/expulsions for criminal conduct at a rate of 5% or less of the WSSB student population being involved in such incidents per year.

2003-2004 – 0%

May, 2005 – 0%

April, 2006 - 0%

* WSSB already has access to the types of reporting formats required by OSPI.

* Through Capital Project investments, WSSB will continue to make modifications to the campus that in order to provide a safer environment.

¨ Improved data tracking has occurred through changes in process and software.

¨ Continued capital investment for student safety including development of a partnership with the Vancouver Police Departments detective division which is now located on the campus. This provides police presence on campus on a 24/7 basis and has improved safety throughout the camps and neighborhood.

¨ In process of updating some camera equipment and have updated student data base management tool.

WSSB will provide comfortable, safe, and functional facilities for its students and staff

Annual staff survey of facility status using Facility Maintenance Survey.

Annual Board of Trustees facility inspection.

80% of 4.0

Annual Inspection completed in February of each year.

Annual inspection completed biggest concern is the Kennedy Bldg., which has major seismic concerns. Capital funds for design of the new facilities have been completed. Funding was not provided by the legislature during the 05 session.

Continue and implement 10-year plan, which is based upon future planning and accreditation.

Ten year plan in place: Only two major projects remain in build out and upgrade of the campus.

¨ Replacement physical education bldg. – safety/seismic issues

¨ Transition cottage needed for expanded program needs in the area of 5^th year students.

05-06: Concern: Funding of the P.E. replacement building has been put on hold by the legislature. WSSB will be submitting a request for the 2007-09 biennium

Quality measures will be taken of all outreach services provided.

WSSB will conduct a yearly quality measure from all customers.

A quality measure of 80% of customers rating services at 4.0 or higher on a Lickert Scale where 5.0 is the highest measure.

Spring 2004:

¨ 88% rated WSSB services 4.2 or higher.

Spring 2005 being conducted before June 20, 2005

Survey data will be collected throughout the year from various customers and reported on a quarterly basis. This information will then be compiled at the end of each year for a mean quality score.

WSSB will provide quality technical support and instruction in using adapted technology to all visually impaired students.

Service quality survey of LEAs regarding WSSB’s technical services and instruction.

Yearly Target 80% x 4.0

Spring 2004:

¨ 93% rated WSSB services 4.0 or higher

Conducted about every two

years.

Electronic survey sent out April, 2006

WSSB will be working with LEAs and ESDs to determine whether a student registration fee is the best process to use in an attempt to meet growing demands for services by LEAs.

WSSB will initiate distance-learning programs during the 2003-05 school year.

WSSB will produce and have in place distance learning classes for students in the local districts.

Distance learning classes will be measured for effectiveness.

Three new classes by the end of the 2003-05 biennium.

Course quality ratings of at least 4.0 on a 5-point scale.

5-2004:

Currently WSSB has 9 students participate in Distance Learning courses. WSSB has offered 4 classes to teachers and parents in Oregon & Washington with over 70 participants.

5- 2005

¨ Student on-line classes – 36 (both on campus and outreach)

¨ Video conf. produced by WSSB – 18 serving 110 participants

¨ Hosted non-WSSB on-line conf. 30 – 96 participants

¨ Workshops – assistive technology – 10 – serving 90 participants

4.6 out of 5.0

4-2006 – New Digital Learning Coordinator hired

Attempt to secure minimal state funding to make this program a reality and continue with grant applications, further survey user groups for their interests & needs related to distance learning programs.

WSSB will provide adaptive equipment and accurate literacy materials to blind and visually impaired students in a timely, cost effective manner.

Client survey of material quality, ease of access and timeliness of response for students (WIRC & Braille Access)

· 80% at 4.0 or higher

Target 98% of all materials delivered on time

Surveys will be fall or 2005.

· Results: 100%

Complete capital project (new bldg) which includes on-line registration, new database to improve access and efficiency.

Implement possible student registration fee system. Completed 2005

Financial Perspective

WSSB makes use of collaborative partnerships to increase instructional possibilities and to reduce financial costs to public.

Expansion of partnerships with local school districts, ESDs, other state agencies and the private sector.

Increase from 38 (2002) to 46 by 2005.

2004: TVI contracts: 38

2005: 49 partnerships/contracts

2006: 72 contracts

Partnership expansion through itinerant vision services, distance-learning, teacher training, etc. Seek public and private funding.

Expand use of WSSB facilities by outside user groups.

Increase outside user group usage by opening the remodeled Fries auditorium to the public and summer usage of the pool and gym.

Increase outside user groups by 5%.

Fries Auditorium is starting to be used by outside groups.

Vancouver Police Dept. – (detective division) move onto campus – fall 2004

2005:

¨ 8% increase as of May 2005 – this is from July

2005-06:

New baseline beginning established based upon contract outside usage for one year. Baseline posted – 7-06

Currently: 5-05 – 3-06: 208 contracts with outside groups.

Work out all details through the Attorney General’s office to allow WSSB’s Foundation to operate the Fries Auditorium.

Energy tracking and conservation

Establish effectiveness of solar panels on the new IRC building.

Establish actual baseline to assist in determination of use on other buildings.

ORC solar building on line – as of: 5-18-05 - 28,536 Kw produced in less than two years. BE Foundation – anticipated about 19,500Kw by 6-30-05

April, 2006 – 41,039 Kw

Future capital projects developed with sustainability criteria as an important factor.

New physical education bldg. designed to meet LEED Gold Standards

Plans being developed to expand photo-voltaic system on bldg. and grounds building by 6-07

Transportation concerns

Resolution during the 2007-09

Work with OFM and the legislature to develop a transportation funding system that works for WSSB or role transportation cost back to the districts.

Internal Perspective

Plan, facilitate and coordinate quality Human Resource services to all employees and programs.

Annual service quality survey to staff and management regarding their level of satisfaction with HR services. (5 point rating scale.)

Quality outcome of 80% at 4.5.

Spring 2004:

¨ Over 80% of employees rated Personnel services at 4.5 or higher.

¨ Spring 2006:

WSSB will continue to increase diversity within the staff and management.

Ensure employee recruitment measures are in alignment with our diversity goals.

· Maintain a diverse work force on campus.

· Increase diversity on the Board of Trustees

Currently WSSB is probably one of the most diverse state agencies within Washington.

4-06: One vacancy – Congressional district – 4 – Additional opening – congressional district 5 – as of 7-06

Recruit within various ethnic systems to maintain a diverse work-place.

WSSB will conduct annual needs assessments for outreach services program and will adjust services to meet changing needs.

Needs assessment will be conducted as integral part of parent/LEA performance survey.

Data collected.

Surveys will be revised and sent spring 2005.

¨ Purchased software to allow for online surveys

4-06 – Survey in process

WSSB staff will use performance outcomes to tailor programs to better meet student needs.

Learning & Growth Perspective

WSSB staff will receive training to employ best educational practices and for personal advancement

Percentage of staff accessing training for skills improvement.

80% of staff involved in training

2004-05:

100% of WSSB staff have received training this year.

2005-06:

100% of WSSB staff have received training

Through collaboration with employee unions, WSSB will insure that staff has the right training, the right people are in the right positions and that employees are job-flexible and empowered.

Will re-establish 5^th year independent living skills program

Students will gain skills necessary to be independent.

2 students per year at 90% completion on independent living skills

WSSB has two 5^th Year Students in the LIFTT program. – 100%

2005: Six LIFTT Students in program – compiling of data June, 2005

4-06: Currently 5 LIFTT Students

Request funding to implement 5^th year program. Work in partnership with the Dept. of Services for the Blind to re-instate this important program.

Important to expand LIFTT program during weekends to assist with employment opportunities – Seek additional funding for program and continue to request funds for facility, which are part of the Capital Plan.

WSSB staff will receive training to insure student safety.

Improvement in student safety following staff safety training.

Survey WSSB staff regarding the quality of training they have received so far and student safety subjects of professional interest to staff.

Each year WSSB does a minimum of 16 hours of safety training for all employees. Feedback from employees was very positive regarding the training recd.

Future training programs will be developed around staff responses to survey.

WSSB staff will be recognized for performance excellence.

Re-establish the schools recognition program.

Have new recognition system in place by Fall of 2006

A committee has been established and is working on ways to positively recognize employees.

Develop innovative reward strategies to cover more people that are less formal but seen as valuable. Web site postings have been proposed. Photos on posters.

Improve community involvement.

An increase in the number of volunteers for the WSSB campus and the Braille Access Center/ IRC.

A 20% increase in total volunteer hours.

2005:

Decrease of 33% in total volunteer hours.

4-06: (xxxxxxxxxxxx)

This is an area administration feels needs to have a designated staff member.

8-05: volunteer/recreation lead person hired

WSSB will work with regional universities to increase the number of trained/qualified vision /orientation & mobility teachers

Performance measures will involve:

(a) the number of qualified vision specialists successfully completing the graduate program and (b) vision teachers placed in school districts throughout Washington.

Five trained O&M and/or Teachers of the Blind per year.

Currently 8 individuals are enrolled in the Stephen F. Austin University program. WSSB continues to work with PSU as a practicum and student teaching site.

Three WSSB staff members are teaching classes at PSU.

Implement distance-learning program with Universities and provide space on WSSB’s campus for practicum and summer workshops. In place

Explore starting a program to train para-professionals and TVIs within Washington

Increase awareness of WSSB’s services both on and off campus throughout the state.

* Increase on campus student population

* Increase outreach services

* Establish baseline for Digital Learning

20% increase

10% increase

10% increase from 03-04

03-04:04-05 – 18%increase

also started pre-school program and LIFTT program

¨ Need data

WSSB needs to develop a marketing plan to help meet the unmet needs of children, parents and districts throughout the state.